Returns & Exchanges

Wrong or damaged item?

If we made a mistake or something went wrong during delivery, like receiving the wrong item or a broken product, just send us photos as soon as you receive your order. We'll fix it right away and exchange the item as fast as possible, at no extra cost to you.

Other exchange or refund requests

If you'd like to exchange or return a product for another reason, please contact us. Each request is reviewed individually by our management team, and we'll get back to you with the options available.

How to reach us

Email info@aten-shop.com or use our contact page. Please include your order number and photos of the item.