Refund policy

Refund & Exchange Policy

Wrong or damaged item
If you receive the wrong item, or your product arrives broken or damaged because of a mistake by our team or during delivery, please send us photos as soon as you receive your order. We'll fix it right away by exchanging the item as fast as possible, at no extra cost to you.

Other exchange or refund requests
If you'd like to exchange or return a product for any other reason, please contact us. Each request is reviewed individually by our management team, and we'll get back to you with the available options.

How to contact us
Email us at info@aten-shop.com with your order number and, if relevant, photos of the item.